When I graduated from college and took my first job at facebook it became time to start taking my finances more seriously. For me this meant setting up a checking account that local ATMs would not charge fees for, and a high yield savings account. I had accounts like this back in Delaware, but this wasn't too convenient in California.
Initially I saw Wamu as the clear winner. Their online savings account required a low minimum balance of something like 300 dollars, and their free checking accounts are a pretty sweet deal; no minimum balance and free checks for life. All these sweet deals and the fact that the nearest branch and ATM is visible from my office window.
I opened the free checking in person without a problem and got my debit card, the fee-free ATMs were very much welcome. After this I tried many times to open the online savings account, a process which can only be completed through the website, but I was always rejected for security reasons despite answering all the security questions correctly (questions about mortgages and car loans that I MAY have taken out in 2002, when i was 17... These answers were all NONE OF THE ABOVE,
duh I was 17, great security!). I think it was because I have no credit history attached to my current address since I just moved to California recently. This was an extremely frustrating process; the branch, and the support line were completely useless when I had problems. The contact email was slightly better, but every time i wrote in, or replied to their emails I got a different rep who did not read the entire thread for context so often gave unhelpful answers.
Customer service nightmare...I then went to ING Direct. They offered a slightly lower interest rate (3.00% vs 3.30%) but had a great reputation on some of the blogs I had been reading. Their savings accounts also required no minimum balance, kind of cool although 300 bucks isn't terribly hard to swing for a savings account. I decided to sign up for an account. ING had the same concerns over my new address, however instead of giving me an unhelpful error message and asking me to try again in 7 days, they gave me a number to call with a very helpful woman on the other end who verified my information and opened up my first savings account. I was surprised at how easily this went after months of fighting with WaMu. It was easy to link the account with my WaMu checking account, and my old checking account back on the east coast for easy transfers.
After that I decided to create some extra accounts to structure my savings for different goals. It takes like... 10 seconds to create a new savings account (again with the high yield). You can give all of these accounts nicknames for easier tracking. The website as a whole is very easy to use, I'm very pleased with it compared to other bank sites I've used.
I then set up automatic savings plans; transfers scheduled on a weekly, bi-monthly, or monthly basis, to help me save and reach some of the goals I had set. These transferred money from my external checking account to my various savings accounts without me having to think too much about it, very cool.
I liked ING so much I decided to look into their interest checking product. Typically interest checking is kind of a scam. They usually require large minimum balances and offer mediocre interest rates. Not so with ING. The interest is lower, only 1.75% (although if you have more than 50k you get 3.3% or more) currently, but there is no minimum balance, no fees, nada. One of the coolest features of the checking account is that they don\'t have the traditional systems for overdrafts. Typically if you overdraft you get charged like 30 or 40 bucks per transaction. It\'s a real bitch. With my checking account they essentially extend me a line of credit on the account above and beyond the current balance. I am able to charge up to 500 dollars beyond the balance of my account. If I draw beyond the balance of the account I don\'t pay any fees, but I do pay 9.00% interest on the difference. That\'s way better than a 40 dollar fee for buying a pack of gum. The hitch? you don\'t actually get paper checks.
What you do get:
- MasterCard Debit card linked to the account
- The ability to send paper checks via the website through the mail
- The ability to send "Electronic Checks" (ACH transfers)
Given that i write 1 paper check a month to the power company I figured this isn't a huge deal. I have 2 external checking accounts anyway and the last thing I need is another checkbook.
I now only use my WaMu account for deposits if I need to deposit a paper check or some birthday cash, no need to carry that debit card. I use my East Coast checking account to pay various bills (telephone, DSL, Power) since I had them set up that way anyway. As for the rest? I use my ING debit card for all other purchases, and if I actually need cash there are ATMs that don't charge fees for my account at the Safeway that I shop at, and (and this is the best part) at the E*Trade center right next to facebook's cafe. I walk right by the thing like 2 times a day. It's easy to find an ATM near you using the ING website.
I'm very, very pleased with the setup. The only thing that makes it more of a delight is mint.com :)